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PAYMENT POLICY

Though patients remain responsible for all costs incurred during any and all procedures, we will submit the accounts to the patient's medical aid on their behalf.

Please note that most medical aids require photographs and special referral letters from a referral doctor before a treatment is approved. Where possible the clinic will submit these requirements to the medical aids on behalf of the patients, but this does not  absolve the patients from their responsibilities towards the outstanding bill in the case where the medical aid does not provide authorization or even with authorization, no payment is made due to limited or depleted funds.

Medical Aids

  • AECI MEDICAL AID SOCIETY

  • ALLIANCE MIDMED MEDICAL SCHEME

  • ALTRON MEDICAL AID SCHEME

  • ANGLO MEDICAL SCHEME

  • ANGLOVAAL GROUP MEDICAL SCHEME

  • BANKMED

  • BARLOWORLD MEDICAL SCHEME

  • BESTMED MEDICAL SCHEME

  • BMW EMPLOYEES MEDICAL AID SOCIETY

  • BONITAS MEDICAL FUND

  • BP MEDICAL AID SOCIETY

  • BUILDING & CONSTRUCTION INDUSTRY MEDICAL AID FUND

  • CAPE MEDICAL PLAN

  • CHARTERED ACCOUNTANTS (SA) MEDICAL AID FUND (CAMAF)

  • COMMUNITY MEDICAL AID SCHEME (COMMED)

  • COMPCARE WELLNESS MEDICAL SCHEME

  • DE BEERS BENEFIT SOCIETY

  • DISCOVERY HEALTH MEDICAL SCHEME

  • ENGEN MEDICAL BENEFIT FUND

  • FEDHEALTH MEDICAL SCHEME

  • FISHING INDUSTRY MEDICAL SCHEME (FISH-MED)

  • FOOD WORKERS MEDICAL BENEFIT FUND

  • GENESIS MEDICAL SCHEME

  • GLENCORE MEDICAL SCHEME

  • GOLDEN ARROWS EMPLOYEES' MEDICAL BENEFIT FUND

  • GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)

  • GRINTEK ELECTRONICS MEDICAL AID SCHEME

  • HORIZON MEDICAL SCHEME

  • HOSMED MEDICAL AID SCHEME

  • IMPALA MEDICAL PLAN

  • IMPERIAL GROUP MEDICAL SCHEME

  • KEYHEALTH

  • LA-HEALTH MEDICAL SCHEME

  • LIBCARE MEDICAL SCHEME

  • LIBERTY MEDICAL SCHEME

  • LONMIN MEDICAL SCHEME

  • MAKOTI MEDICAL SCHEME

  • MALCOR MEDICAL SCHEME

  • MASSMART HEALTH PLAN

  • MBMED MEDICAL AID FUND

  • MEDIHELP

  • MEDIMED MEDICAL SCHEME

  • MEDIPOS MEDICAL SCHEME

  • MEDSHIELD MEDICAL SCHEME

  • METROCARE

  • METROPOLITAN MEDICAL SCHEME

  • MOMENTUM HEALTH

  • MOTOHEALTH CARE

  • NASPERS MEDICAL FUND

  • NEDGROUP MEDICAL AID SCHEME

  • NETCARE MEDICAL SCHEME

  • OLD MUTUAL STAFF MEDICAL AID FUND

  • PARMED MEDICAL AID SCHEME

  • PG BISON MEDICAL AID SOCIETY

  • PG GROUP MEDICAL SCHEME

  • PICK N PAY MEDICAL SCHEME

  • PLATINUM HEALTH

  • PROFMED

  • QUANTUM MEDICAL AID SOCIETY

  • RAND WATER MEDICAL SCHEME

  • REMEDI MEDICAL AID SCHEME

  • RESOLUTION HEALTH MEDICAL SCHEME

  • RETAIL MEDICAL SCHEME

  • RHODES UNIVERSITY MEDICAL SCHEME

  • SABC MEDICAL AID SCHEME

  • SAMWUMED

  • SASOLMED

  • SEDMED

  • SELFMED MEDICAL SCHEME

  • SISONKE HEALTH MEDICAL SCHEME

  • SIZWE MEDICAL FUND

  • SOUTH AFRICAN BREWERIES MEDICAL SCHEME

  • SOUTH AFRICAN POLICE SERVICE MEDICAL SCHEME (POLMED)

  • SPECTRAMED

  • SUREMED HEALTH

  • TFG MEDICAL AID SCHEME

  • THEBEMED

  • TIGER BRANDS MEDICAL SCHEME

  • TOPMED MEDICAL SCHEME

  • TRANSMED MEDICAL FUND

  • TSOGO SUN GROUP MEDICAL SCHEME

  • UMVUZO HEALTH MEDICAL SCHEME

  • UNIVERSITY OF KWA-ZULU NATAL MEDICAL SCHEME

  • UNIVERSITY OF THE WITWATERSRAND - JOHANNESBURG STAFF MEDICAL AID FUND

  • WITBANK COALFIELDS MEDICAL AID SCHEME

  • WOOLTRU HEALTHCARE FUND

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account via email as well as an SMS. For this reason it is important that to ensure that your information is correct on our system.

​

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

 

​

​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

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